Jun 09, 2021
FM asks Infosys to fix tech glitches in new income tax e-filing portal
Technical issues marred the first day of the new income tax e-filing portal as several taxpayers were unable to log in or use it without glitches and took to Twitter to express their dismay.
Some users said that they were unable to log into both existing as well as the new portal, literally shutting them out of the system where they can access income tax returns, tax filing utilities that can be used offline besides other tools.
Finance Minister Nirmala Sitharaman pulled up Infosys, the technology provider for the new portal, asking the company and its co-founder Nandan Nilekani to not let taxpayers down.
“The much awaited e-filing portal 2.0 was launched last night 20:45hrs. I see in my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided,” Sitharaman said in a Twitter post.
“Ease in compliance for the taxpayer should be our priority,” she highlighted.
Till nearly 5 pm in the evening, the taxpayers continued experiencing issues. While some were getting logged out despite logging in, others who who were able to log in to the new IT portal after several attempts pointed to unavailability of 26AS downloads and poor navigation.